Select Page

The site (called the “Site”) is published by the company CMB SOLAIRE SAS, a simplified joint-stock company with a share capital of 1000 euros and registered office at 13 allée des Grebes, 44500 La Baule – France Saint-Nazaire under the number 821 787 777; telephone 02 40 60 10 60; VAT number FR 821 787 777 (hereinafter ‘Soway’). All orders on the Site are subject to these general conditions of sale. These are subject to change and update, the conditions applicable to the order of a product by a customer are those in force on the day of the order. These general conditions of sale are subject to French law, except as otherwise required by the Rome Convention on the law applicable to contractual obligations of 19 June 1980.1 – THE CUSTOMERThe customer of the Site must be a consumer, a natural person legally capable. He must reside in one of the following countries: France, Belgium, the Netherlands, Spain, Greece, Cyprus, Luxembourg, Finland, Sweden, Denmark, Austria, Italy, Portugal, Germany, Switzerland, Norway, Lichtenstein, Latvia, Lithuania, Czech Republic, Estonia, Slovakia, Slovenia, Bulgaria, Hungary, Malta, Monaco, Poland. The customer must, during his first order on the Site, open a customer account and fill out an order form specifying certain mandatory fields so that his order of products can be taken into account by Soway.The information communicated to Soway in the context of the opening of his account or during each of his orders must be complete, accurate and up to date. Soway may, where appropriate, ask the customer for confirmation – by any means – of this information and its identity. On the Site, Soway collects personal data. This data is necessary for the processing of the order and may be communicated in whole or in part to Soway service providers involved in the execution of the order.
The customer is informed that this same personal data is also collected by an agency in charge of the analysis of orders and the fight against fraud with the credit card. In accordance with the law n ° 78-17 of January 6th, 1978 relating to computers, files and freedoms, the customer has a right of access, modification, rectification, opposition and deletion of personal data concerning him. To exercise this right, it is sufficient to send an email to: marie@soway.fr2 – THE PRODUCTSThe products offered for sale are on the one hand: – Those described on the Site. The site Soway brings the greatest care and the greatest exactitude in the presentation and the description of these products, within the limits of the technique and in the respect of the best standards of the market. However, it is possible that non-substantial errors may appear on the Site, which the customer recognizes and accepts. In any case, in case of non-compliance of the product delivered with respect to its description on the Site, Soway undertakes to correct this error: the consumer can either exercise his right of withdrawal, or implement the guarantee of Soway compliance. If the ordered products are no longer available, Soway will inform the customer by e-mail as soon as possible and will refund the price possibly charged by credit on the credit card or on the gift voucher of the customer.-And the products dedicated to the professionals and resellers, which are exclusively the “products of the professional range” Soway.3 – ORDERING PRODUCTSThe stages: The taking of order on the Site is subject to the respect of the procedure set up by Soway concretized by a succession of different screen pages indicating the steps that the customer must follow to validate his order. The customer will have the opportunity, before validating his order definitively, to check the details of it and its total price, and to correct any errors, before confirming this one to express its acceptance. Verification of the order: Soway will be entitled to refuse any order placed by a customer with whom there is a dispute over the payment of a previous order and any order not in accordance with these terms of sale. In these cases, Soway will inform the customer by phone, by mail or email. In default of the customer to proceed with Soway to the correction of the elements erroneous or contrary to these general conditions of sale, Soway reserves the right not to process the order. The confirmation of the order: Once the customer has validated order, Soway acknowledges receipt without delay by email sent to the address provided by the customer